General
Do you charge setup or onboarding fees?
No. FieldCore has zero setup fees. All plans include onboarding — a dedicated session for Professional and Enterprise, or self-serve guides for Starter. We believe pricing should be transparent: no surprises.
What if I add or remove technicians mid-month?
Changes are prorated. Add a technician on day 15 and you'll be charged half of that technician's monthly rate. Remove one and we refund the unused portion automatically.
Do you offer discounts for annual contracts?
Yes. Pay annually and save 17% — equivalent to 2 months free. This applies to every tier. Annual customers also get priority support and early access to new features.
Is there a long-term contract required?
No. All plans are month-to-month. Enterprise customers can lock in an annual rate if preferred, but you can cancel with 30 days' notice at any time.
Features & Limits
What's included in the free trial?
The full-featured tier you choose, with no restrictions. Test work orders, invoicing, mobile sync, and integrations with your real data. After 14 days, choose a paid plan or cancel — your data stays exportable either way.
Can I switch tiers mid-month?
Yes. Upgrade anytime — we'll prorate the new tier price. Downgrades take effect at the next billing cycle. If a downgrade exceeds the new tier's tech limit, you'll be prompted to remove or reassign accounts before the change applies.
Do I own my data?
Yes. Your data is yours. You can export work orders, customer lists, invoices, and asset records at any time via CSV or API. We also offer a 30-day transition period if you leave, so you've got time to migrate cleanly.
What if I exceed my SMS / email quota?
Starter includes 50/month, Professional includes 200, Enterprise includes 1,000. Extra messages are $0.01 each. We notify you when you're near the limit so there are no overage surprises.
Payment & Billing
What payment methods do you accept?
Credit card (Visa, Mastercard, Amex), ACH for US bank transfers, and wire transfer for Enterprise. Monthly and annual billing are available on all tiers.
Is there a money-back guarantee?
Yes. All plans include a 30-day money-back guarantee. If you're not satisfied within the first 30 days, we'll refund 100% of your charges, no questions asked.
Do you charge for integrations like QuickBooks or Stripe?
No. Core integrations (QuickBooks Online, Stripe, Square, Google Calendar) are included starting at Professional. Custom integrations are built via our API, which is available on Professional and Enterprise.
What are payment processing fees?
FieldCore doesn't charge a platform fee for processing payments. Stripe and Square charge their standard rates (typically 2.9% + 30¢). There's no FieldCore markup on top.
Support
What support do I get with each plan?
Starter — email support with 24-hour response. Professional — priority email with 4-hour response, dedicated onboarding, monthly training. Enterprise — phone support with same-day response, dedicated account manager, quarterly business reviews.
Is there phone support for Starter?
Phone isn't included on Starter, but you can upgrade to Professional or add priority phone support for $50/month. Reach our sales team to set that up.
Do you offer training?
Professional and Enterprise include monthly webinars and a dedicated onboarding session. Starter customers have access to our knowledge base and video tutorials. Custom training is also available at $200/hour.